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Dwindling desperation

Posted on March 24, 2020March 29, 2020 by Wegmaniacal

If the level of anxiety can be measured by the length of the lines waiting for Wegmans to open each day, then people are calming down.

The line outside my store at 6:30 this morning consisted of just one person, an elderly woman staring resolutely at the door. That doesn’t count a few scattered cars in the parking lot, where customers sat listening to the radio and watching the clock.

Although shelves still empty quickly throughout the day, the frenzy has subsided.

Meanwhile, some of the things that made Wegmans Wegmans have disappeared. Self-service bins in the bulk foods section have been emptied. Customers must now buy their nuts, gummy bears and chocolate bark prepackaged.

Same with the bakery. No longer can you grab a tissue and pick out an onion bagel. All baked goods are wrapped, so that customers can’t touch them.

The salad bar, the soup pots and the steam tables are gone for the same reason.

The dining section and the WKids room have been shut down until further notice.

A sneeze guard now separates you from your friendly cashier. (I’m sorry, but the plexiglass reminds me of the bulletproof shields in bad-neighborhood convenience stores.)

After closing last night, as we restocked shelf after shelf, the store was eerily quiet. The night crew turned off the same-old, same-old sound track that has worn ruts in our brains and started playing their own music.

Best worst song of the night: Alvin and the Chipmunks singing “Whistle While You Work.”

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About This Site

Upstate New Yorkers love their Wegmans, with a bond that newer customers in other parts of the East are discovering. As a customer and former employee, I share the obsession.

I launched Wegmaniacal in December 2019, to examine the cultlike following the company has developed since its founding in Rochester more than a century ago.

The site stagnated when I left Wegmans and returned to other endeavors. But with rising grocery prices, lowering environmental regulation, and pharmaceutical challenges, it’s time to resume writing here.

Much of what I have to say is positive. Nevertheless, the company is family owned and most of its operations are conducted in private. As a longtime journalist, I’ll also delve into topics Danny Wegman would prefer to keep behind closed doors.

— Laurie Bennett

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